Deliver/Capacity management officer

Deliver/Capacity management officer

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Soort functie: Freelancer en vaste medewerker Locatie: Wilrijk
Duur: 6 maanden + Referentie: 201807024
Start: 02/05/2018

Delivery and capacity management officer

- Responsible for Network services delivery at the regional level with special focus on WAN and Internet services and handover to operations

- WAN and Internet capacity management and reporting

- Comfortable with delivering critical infrastructure in line with the availability/ up time requirements and be readily able to communicate with customer and peer organizations regarding project delivery needs

- Comfortable with creating investment requests for new network infrastructure

- Continuous focus on customer satisfaction, compliance and standards

- Continuous improvement of dashboards and reports available in the Network services management and monitoring tools

- Support the deployment of new services locally and regionally and onboard them in the delivery and capacity management processes

- Manage data network related relationship with all vendors contracted and provide project delivery and execution on the regional level

- Support the Finance department with controlling over the Network Infrastructure and service delivery at the regional level and at the global level

- Assist in the alignment and execution of global processes for the IT Infrastructure to ensure compliance with standards and cost efficiency

Network Operation Administrator and CMDB Librarian

- Responsible for quote and order process for outsourced network services with special focus on WAN and Internet services

- Comfortable with translating technical requirements into quote requests towards our partners,

- Comfortable to present and justify quotes to our internal customers (local IT managers)

- Responsible to maintain and optimize the network CMDB, including data accuracy, user support, training and enhancement requests

- Responsible for the network service request fulfillment process for WAN, Internet, Managed Services, Internet, LAN and WLAN

- Support all stakeholders in the network service request fulfillment process

- Cooperation with accounting department on WAN circuit and Internet circuit cost controlling

- Responsible for periodical KPIs presentation for WAN and Internet circuits to Network Operations and strive for their fulfillment at the regional level

- Continuous focus on customer satisfaction, improvements, compliance and standards

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Officenter, Grauwmeer 1, bus 44
3001 Heverlee