First Line Helpdesk Support Engineer

First Line Helpdesk Support Engineer

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Soort functie: Vaste medewerker Locatie: Groot-Bijgaarden
Duur: Onbepaalde duur Referentie: 201807106

As a first line Helpdesk Support Engineer, you will be integrated in a small team responsible for all infrastructure operations.

Your responsibilities as 1st line helpdesk support:

* End-user support by phone for Office Applications and general PC questions

* Deliver an immediate solution; you are not supposed to dispatch the incident/request

* Follow-up of the service requests in the ticketing tool

* Installation of PC and peripheral equipment (Bluetooth devices, …); some of the hardware and software will be unknown as it is business related but you will receive an in-house training onsite


Of course, there are some mandatory features you must possess to fit the profile we prioritized:

* You have at least 1 year of relevant experience in IT- support

* You have extensive experience in giving support on Office Applications and PC related questions

* You are a very communicative person

* You are a quick learner regarding the installation of business related hard- and software

Required languages

Fluent in French and/or Dutch and a good knowledge of the other national language

Extra info

Location: Groot-Bijgaarden

Working week from 9.00 AM to 5.00 PM

content crackers

Officenter, Grauwmeer 1, bus 44
3001 Heverlee