Contact
Incident Manager

Incident Manager

Function type: Freelance - Vast Location: Brussels
Duration: Short Term Reference: 201907458
Start: 31/05/2019

Description

- Analyse current situation (Incidents, Service Requests, etc.) in our Ticketing Tool (4me)
- Create and follow a Service Improvement plan
- Review ,correct , implement ,coordinate Backlog Control / Tickets fluidity / facilitate flows / intra - team coordination / Pain Points / etc.
- On the Job training for Service Desk & for Teams Coordinators

Requirements

Languages:

- Dutch: advanced
- English: advanced
- French: advanced

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Officenter, Grauwmeer 1, bus 44
3001 Heverlee

tel016/38.10.10

fax016/38.10.19

mail info@anankei.com