2nd Line Support Service

2nd Line Support Service

This job offer is closed

Function type: Vast Location: Brussel - Vilvoorde
Duration: Long Term Reference: 202007838
Start: 02/02/2020

As a Back office Client Team Member you will be assigned the task of 2nd/3rd line application/OS support.
You will analyze and troubleshoot applications/OS problems and propose solutions (for problems that the helpdesk is escalating).
Occasionally you may be participating in Scripting, Packaging & distribution of Software on Wintel Platform.
Your focus will be on 2nd & 3rd level support on client/OS/application issues.


What are we looking for?

- At least 5 years’ experience in a comparable environment and a Professional attitude is absolutely required.
- Expert in Windows 10 in a TCP/IP Client/Server network environment
- Good scripting capabilities, at least be able to read: Visual Basic Scripting, DOS Batch Scripting and PowerShell.
- Good technical knowledge of Microsoft Office and common used software.
- Good technical client hardware knowledge. (desktop, laptop, smartphone)

Nice to have?

- Experience with Controlled Software Distribution in general (SCCM is a plus)
- Packaging skills and experience in silent setups, software vendor customization tools, Custom Actions, WiseScripts,…
- Knowledge of Microsoft WINPE, Microsoft Deployment Toolkit and Windows Automated Installation Kit for Windows
- Knowledge of Application Virtualization Environments (APP-V 4 & 5)
- Knowledge of Active directory / Group Policies

Soft Skills?

- Professional and Customer minded attitude with good communication skills
- Team player but being able to work independent.
- Eye for detail, strive to perfection and self-critical
- Analytical problem solver
- Documentation skills


Dutch and French: Writing/Reading & speaking
English language: Writing/Reading
Knowledge of the German language is a plus.

content crackers

Officenter, Grauwmeer 1, bus 44
3001 Heverlee



email info@anankei.com