Business / Support Analyst

Business / Support Analyst

This job offer is closed

Function type: Freelance - Vast Location: Brussels
Duration: Longterm Reference: 202008004
Start: 03/05/2020

Mission Description:

Our client is seeking a Business / Support Analyst to join the Global Network Operations Programmes team based in Brussels. This Team is managing the applications that support the Air & Road Movements.
As the Business / Support Analyst you will be responsible for supporting the applications, used by over 8000 people globally, that allow for scheduling and execution of both Aircrafts & Trucks together with the Weight & Balance for these Aircrafts. You will ensure its ongoing reliability and work on improvements to its functionality, service quality and operational efficiency.
You will be reporting to the Product & Project Manager.

Service Description

Support the applications toolset:

- Intervene as 3rd line support when problems occur to maintain the overall user satisfaction
- Liaise closely with expert users and IT functions
- Investigate, analyze and validate user request and maintain requirements under supervision of the Product & Project Manager

Uphold open communication/coordination with stakeholders on different levels
Maintain test scenario’s and execute functional tests after software delivery by the vendor
Coordinate / assist with set up of test plans with the super-users
Support release to production of applications


Additional Requirements

Experience with business analysis and project management
Air Cargo background is desirable
Excellent English language skills
Basic SQL knowledge is a plus

Good communication skills and interaction with user community
Team player who knows how to cooperate with others to achieve the targets
Be able to work as part of a cross-functional and cross-cultural team
Be an active listener
Experience in MS Office (Outlook, Word, Excel, Powerpoint, Project, Visio)
Experience with collaborative tools such as Confluence/JIRA or willingness to learn

Additional Information
Teleworking: only occasionally
Experience level: medior-senior (replacement of experienced colleague)
Desired start date and duration of mission: asap – one year minimum

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